Frequently asked questions
Learn more before taking that leap. Here’s a list the things you need to know — from single-split vs multi-split systems and energy consumption, to servicing and product lifespan issues — to ensure the best value purchase every time.
Energy Labelling Scheme indicates energy efficiency information of the product to help consumers make purchase decision by differentiating the product by energy efficiency and simulate introduction of cost effective, energy efficient technology.
It also promotes environmental protection initiatives through usage of energy efficient product. For more information, please visit Singapore National Environment Agency (NEA) website at this link.
The Green Tick Rating Label means how energy efficient the air conditioner is according to the number of ticks given. The more ticks, the better efficiency just like our 5 Ticks iSmileEco Series! Find out more about our authorised dealers for the most efficient system in town!
You can calculate using this formula: Estimated Electrical Consumption = Input (kW) X No. of hours used X No. of days per month X Current Utility Rate
Of course, the air conditioner model and usage pattern also plays a part!
Every equipment lifespan is subjective to individual’s usage and maintenance. However, Daikin Airconditioners are top quality and you can rest assure you will be getting your money’s worth.
Don’t forget to service your aircons every 3 – 6 months to maintain its equipment efficiency level, sign up for an appointment today!
Yes! Inverter air conditioner delivers cool air by varying the frequency of the compressor which regulates the refrigerant to meet the desired temperature with minimal fluctuations.
It depends on the requirements of your ideal air conditioner. Feel free to contact our Daikin Authorised Dealers to find out more!
The selection depends on room size, usage, number of rooms you require to be air conditioned, HDB requirements and your preferred temperature setting. It would be advisable to consult your authorised dealers / contractors to perform a heat load calculation on your premise before selecting a suitable model for your application.
The selection depends on:
- Room size & number of rooms
- Usage pattern & preferred temperature setting
- HDB requirement
Feel free to consult our Daikin Authorised Dealers to perform a heat load calculation on your residence before the selection.
Fret not! We have a full listing of our Daikin Authorised Dealers; where you can find a suitable one for sure!
BTU, short for British Thermal Unit, measures the amount of energy an air conditioner utilizes to remove heat from a given space within an hour.
Often, people have this misconception that they can pick a larger-sized air conditioner to get better and quicker cooling. This is not true! An oversized conditioner will consume excessive energy to cool a smaller area, leading to higher electricity bills. Moreover, frequent starts and stops will occur, causing premature wear and tear of the system.
On the other hand, an undersized air conditioning unit will fail to adequately cool your space!
It is important that you need to calculate the size of your air conditioner as per your place’s requirements and pick the one which fits your purpose.
COP (Coefficient of Performance) indicates how well the air conditioner uses energy. A higher COP means greater energy efficiency which will result in lower electricity consumption, hence saving money.
You may click the link and follow the steps
You may click the link and follow the steps.
The recommended temperature setting is around 22ºC to 24ºC. However, it also depends on different individual’s preferred comfort level.
Oh no! No regular maintenance servicing will reduce the air conditioner’s performance and cooling efficiency.
- Shorten the life span of the air conditioner
- Cooling coil & rotor will clog
- Water leakage may occur
Check out our Daikin Servicing and Maintenance contracts available and book an appointment today!
Well, we do not advise you to do that because:
- Moisture in the air may condense and drip on the electrical applicance below the indoor unit
- Condensation may form at the piping connections during cooling operation at the outdoor unit
For safety purposes, nothing should be placed on top of the outdoor unit as this could pose inconvenience to the air conditioner servicemen and danger to other residents as well.
Absolutely! We have the best supply of spare parts in Singapore. Do visit our Spare Parts Centre at 10 Ang Mo Kio Industrial Park 2 Singapore 569501. Operation hours are 9am to 5pm (Mon-Fri). Our friendly counter staffs will gladly assist you. Check out the available e-payment methods here.
Yes, the cooling rate will be affected. We will suggest for you to contact any Daikin Authorised Dealers for further advise.
Our showroom is temporarily closed to make your experience better and more enjoyable than ever.
In the meantime, please visit our pages to learn more about Daikin products. Stay tuned for updates!
Daikin has a system for everyone! Do contact our Daikin Authorised Dealers for all your installation needs.
You can easily purchase from our Spare Parts Centre at No. 10 Ang Mo Kio Industrial Park 2. Please call our Service Call Centre at 6311-8686 from 9.00 a.m. to 5.00 p.m. (Monday – Friday).
No, it has to be replaced every three months or whenever it turns dark. The air purifying filter is not reusable.
It helps to remove fine dust, pollen, tobacco smoke and odour in the room. Thus, it provides cleaner and fresher air for healthy living. It is commonly used by customers who are sensitive to dust.
A compressor is a motor inside the Condensing Unit (CU). It functions as a pump to circulate refrigerant in the air conditioning system.
An outdoor unit is also known as Condensing Unit (CU). It is normally installed outdoor to discharge hot air.
An indoor unit is also known as Fan Coil Unit (FCU) or blower unit. It is installed in the room and produces cold air.
You can purchase them from any of our Authorised Dealers.
Build a cool environment with Daikin inverters. With inverter powerful operation, it boosts cooling performance when you first turn on the aircon or when you want to change temperature. Our revolutionary technology allows precise temperature control that constantly readjusts itself to the environment and changing occupancy. It is powerful and energy efficient while providing a comfortable environment in every room.
Registering the warranty for your Daikin products is a straightforward process that ensures you receive the full benefits and support for your purchase. To get started, simply visit Daikin’s eWarranty registration page. Here, you can quickly register your product by following the easy steps provided. For detailed information on what is covered under your warranty, please review the terms and conditions.
The warranty period for the equipment is fifteen (15) months from the date of delivery or twelve (12) months from the date of installation, whichever is earlier from Daikin Airconditioning (S) Pte Ltd. Daikin covers two (2) types of warranty, the General Warranty and Compressor Warranty. General Warranty covers all parts of the equipment (excluding installation works installed at the premises). Replacements of all faulty parts are FREE OF CHARGE during the first (1st) year. Compressor Warranty covers ONLY the compressor itself. Replacement of faulty compressor is chargeable except within the first year of warranty as mentioned above. Labour and transportation charges apply. Please call Daikin Call Centre at 6311 8686 for more details on the charges.
No. It is NOT covered during the warranty period. A servicing fee will be chargeable for any General Servicing or Chemical Flushing. Please call Daikin Call Centre at 6311 8686 for more details.
The warranty will end when: a) The equipment is relocated to another premise. b) The equipment is exported out of Singapore.
The warranty will be void under the following conditions: Tampering, alteration, modification, misuse and mishandling of the equipment. Damage caused by defective wiring, incorrect voltage and fluctuations or interruptions in the electrical power supply. Damage caused by natural calamities such as fire, lightning strike or flood, etc. Equipment connected to other make or brand.
Fret not. Simply call us for a reprint of your warranty certificate if you have already registered the warranty for your equipment before. Charges apply.
It does not cover labour and transportation, charging of refrigerant and other components within the refrigeration circuit.
Yes. Both the liquid and the gas pipes MUST be insulated to prevent water condensation from occurring.
- When the temperature and humidity in the ceiling exceed 30 degrees
- Relative Humidity (RH) 80%.
- When the unit is expected to operate for 24/7.
If the piping installation is not sufficient, condensation may form on the surface on the insulation.
The common installation problems are: water leaking noisy units wiring misconnection
Daikin Authorised Dealers are the best certified professional that will surely satisfy all your installation enquiries! Do contact them at here
See full list of Daikin Authorised Dealers on our website.
Drain tray is installed so as to prevent condensation water from dripping. It is installed under the outdoor unit. The water is then channelled to the nearest toilet or floor trap via PVC piping.
Do you feel cool air from your air-conditioner? If you don’t feel the cool air, probably its time to engage Daikin’s professional team of technician to ascertain whether is there a need to perform a chemical flush or steam cleaning for your equipment. Book a servicing appointment today!
Chemical Flushing uses chemical to penetrate and remove stubborn accumulated dust and grime that inhibits and chokes the cooling coil and drain pipe. A safer and environmentally friendlier alternative will be Steam Cleaning.
We highly DO NOT recommend to do it without professional personnel. As chemical flushing is a complicated procedure which involves dismantling of the fan coil unit components, it is advisable to engage a qualified air conditioner technician to perform the job.
Steam Cleaning is your eco-friendly solution for cleaning your air conditioning units, highly recommended to use for each servicing session! It makes use of high pressure steam to clean the coil, giving you clean and healthy air to breathe in your premise! Steam Cleaning is the better option over the conventional method of Chemical Flushing.
It is recommended to have the air conditioner serviced on a regular basis by a qualified technician to maintain optimum performance and cooling efficiency as well as maintaining the life span of the air conditioner. It is recommended to perform a quarterly servicing (if unit is use everyday).
Yes. We provide maintenance contract to residential, commercial and industrial buildings. For more details, please contact our Service Call Centre at 6311 8686.
There is a need to chemically flush your fan coil unit. It is recommended to engage a qualified air conditioner technician to perform the job.
Daikin charges $80 for the first fan coil unit with an additional unit at $40 each (exclusive prevailing GST and is applicable only to equipment with less than 3 horsepower). Charges will be different during promotion period. For more details, please contact our Service Call Centre at 6311 8686.
You may purchase another remote controller at our Spare Parts Centre, from 9am-5pm (Monday – Friday). Alternatively, you may wish to repair the faulty remote controller at a minimum repair charge at $40.00 (subjected to prevailing GST). If it is beyond repair, you are recommended to purchase a new remote controller.
General Servicing includes washing of the front panel (cover), air filter, drain pan and fan rotor with water, clearing the drainage pipe thoroughly, and check the operating condition and temperature of the air conditioning systems.
When the room temperature has reached its set temperature by the remote controller, the condensing unit will stop operating. It will assume operation once the temperature rises.
There is an error on the air-con unit which may be related to either refrigerant shortage or faulty component.
This is due to the smell of the room, furniture or cigarettes being absorbed into the unit and discharged together with the airflow. Please contact a qualified serviceman to service your air conditioner in the event that the air conditioner produce foul odour.
The possible causes are: Batteries in the remote control may have run out of power. Objects may be blocking the receiver at fan coil unit. The distance between the sensor and remote control may be too far. Alternatively, you can bring your remote control to our spare parts centre for checking.
The common causes are: Air filter dirty. Object blocking the air inlet/outlet of the indoor/outdoor units. Temperature set too high. Windows and doors are opened. Airflow direction is not appropriately set. Remote controller is not in the cooling mode. Parts may be faulty. Please engage our Daikin Service personnel.
The blower of the air conditioner may be dirty. Please contact qualified service serviceman to service your air conditioner.
It is normal for water to drip from the Condenser Unit as condensation takes place when warm air surrounds the piping connections.
The louver will only stay at that position for a period of 15 minutes by pressing the “swing” button at the remote control. After 15 minutes, the louver will automatically move again. The purpose of this is to prevent condensation at the louver.
This is because water is not drained out from the drainage pipe or water is trapped in the pipe, which is blocked by dirty particles. Please contact a qualified service technician to attend to your air conditioner.
Aircon pressure test involves pumping nitrogen gas into the Gas pipe, Fan coil, and Condenser Unit. The purpose is to find out which part of the system is leaking gas.
Daikin Air Purifiers are equipped with the Streamer Technology which is Daikin patented technology in the market. Additionally, we have integrated a 3D Powerful Air Suction to improve efficiency of the air purification. Daikin Air purifier come equipped with DC motors, which are designed for low energy consumption and quieter operation. This allows the user to operate for 24hours, even during nighttime to improve sleep quality.
Streamer Technology → (Refer to Qn 3)
3D Air Suction → 3 Directional airflow inlets to increase rate of purifying air
High Grade of Electrostatic HEPA Filter → This allows even more dust/bacteria viruses to be trapped as compared to a normal HEPA filter
Double Method → Active Plasma Ion Technology + Streamer Technology (For MC55 , MCK55, MCK70 and MC80 Models)
It is a unique air purifying technology that utilises Streamer technology with 3C Method (Clash, Clean and Cycle ). Streamer discharge use nitrogen and oxygen in the air to generates 4 decomposition elements with powerful oxidising feature, it can Decompose and Inactivate the harmful substance includes the Viruses, Bacteria, Molds Allergens, Hazardous gases and other undesired airborne.
The Streamer feature continually maintains the HEPA filter in a clean and optimal condition, allowing it to last for up to 10 years. This innovative mechanism ensures efficient air filtration while reducing the need for filter frequent replacements.
The performance is twice as efficient compared to standard streamer systems.
2 times Speed faster in removal Hazardous gas, deodorizing performance and Removal Viruses.
The Plasma Ion Technology uses plasma discharge to release ions into the air, which combine with components in the air to form active species with strong oxidizing power like O-H radical. These radicals attach to the surface of fungi and allergens and decompose proteins in the air by oxidation.
Clash – Decomposes harmful substances by oxidation
Cycle – Deodorising filter absorbs and decompose odour
Clean – Remove bacteria from dust collection filter
No maintenance/cleaning is required on the electrostatic HEPA filters. As for the other filters, there are very simple steps to be carried out and step-by-step instructions are provided in the manual.
Selection of Air Purifiers depend on the room size intended. You may refer to the guidelines:
MC30VVM-H – 21.5m² (Streamer)
MC40UVM6 – 31m² (Streamer)
MC55UVM6 – 41m² (Streamer + Active Plasma Ion)
MCK55TVM6 – 41m² (Streamer + Active Plasma Ion + Humidification)
MCK70ZVM7 – 48m² (Twin Streamer + Active Plasma Ion + Humidification)
MC80ZVM7 – 62m² (Twin Streamer + Active Plasma Ion + Wi-Fi)
MC30YVM7 – Streamer Technology, Electrostatic HEPA filter, 3D Suction, De-odorizing
MC40UVM6 – Streamer Technology, Electrostatic HEPA filter, 3D Suction, De-odorizing
MC55UVM6 – Streamer Technology, Plasma Ion Technology, Electrostatic HEPA filter, 3D Suction, De-odorizing
MCK55TVM6 – Streamer Technology, Plasma Ion Technology, Electrostatic HEPA filter, 3D Suction, De-odorizing, Humidification
MCK70ZVM7 – Twin Streamer Technology, Plasma Ion Technology, TAFU HEPA Filter, 3D Suction, De-odorizing, Humidification
MC80ZVM7 – Twin Streamer Technology, Plasma Ion Technology, TAFU HEPA Filter, 3D Suction, De-odorizing
Air Purifiers can refresh stale air, improve the PM 2.5 , reducing the chances of health issues caused by indoor pollutants, which can trigger respiratory infections and other health problems. In general, Air Purifiers improve Indoor Air Quality (IAQ).
-Mould, Bacteria, Virus
-Allergens such as Pollen and Mites
-Cigarettes, Pet and Other Odours
– Hazardous substances such as Formaldehyde (e.g. Glue, Adhesives), diesel exhaust particles and VOC
– Pet Fur and Odour that’s emitting from pet.
More than 99% of the above unwanted substances can be removed by Daikin APU.
Yes, we conducted the test in various testing laboratory such as Kobe University and Okayama University of science. It’s have been carried out that shows the successful inactivation of the above-mentioned virus by Daikin streamer technology.
1 year from the date of purchase and the product must be registered through Daikin’s website
Daikin Air Purifiers ozone emission complies with IEC standard and is safe for use.
It is recommended to run your Daikin Air Purifier 24hours / 7 days a week with recommended to sets the Air Purifier to run at “Auto” Mode. Estimated the energy consumption is equivalent to < $4 /month.
Sound Levels operate based on standard fan mode
MC30YVM7: 27dB
MC40UVM6: 36dB
MC55UVM6: 39dB
MCK55TVM6: 39dB
MCK70ZVM7: 37dB
MC80ZVM7: 34dB
In comparison: 45DB is equivalent to the sound of a quiet library.
All the models are equipped with activated carbon filters that effectively address pet fur and odours.
Additionally, the MCK70ZVM7 and MC80ZVM7 models have an extra slot for the purchase of an additional pet filter (BAD506A), which enhances the speed of odour removal from pets.
The MC80ZVM7 is equipped with Wi-Fi functionality, allowing you to remotely control the unit. You can adjust operational settings and monitor indoor air quality, including PM2.5 levels, humidity, odours, and temperature, using your smartphone or tablet.
1 year from the date of purchase and the product must be registered through Daikin’s website
Daikin Air Purifiers ozone emission complies with IEC standard and is safe for usage.
It is recommended to run your Daikin Air Purifier 24hours a day, the energy consumption is equivalent to $1.40/month. It is recommended to set your Air Purifier to run at “Auto” Mode.
Maximum Sound Levels:
- MC30VVM-H: 44dB
- MC40UVM6: 49dB
- MC55UVM6: 53dB
- MCK55TVM6: 53dB
In comparison: 53dB is equivalent to the sound of a quiet library.
Replied : The ozone emission monitored in the test on All the Daikin Air purifier under National Environment authority (NEA).
Result show all Daikin Air purifier are operate within the allowable limit of no more than 0.05 ppm in Singapore National Environment Agency (NEA) “Guidelines for Good Indoor Air Quality in Office Premises”.
Replied: MC30: 190m³⁄hr, MC40: 238m³⁄hr, MC55: 328m³⁄hr, MCK55: 321m³⁄hr.
Note: the higher CADR will cause the High noise and high electricity consumption.
Replied: Yes, to maintain the clean and healthy environment, Daikin Air Purifier is recommended to be operate for 24hr/7day a week in auto mode.
Replied: Yes, Our Flagship model (MCK55) came with the purification and Humification function. Hence, you may be not necessary to install 2 Air purifier.
No, air purifiers are not supported by Reiri. However, for DCPH01, you can connect them through z-wave smart plug. Hence, you may perform ON/OFF control.
If ‘Cloud connection’ is enabled, Reiri will automatically check for updates at 00:00 each day based on controller time/time zone. The sequence will be Check for update > Update > Restart.
A maximum of 64 FCUs can be connected per adapter (DCPA01).
For DCPH01, it can connect up to 64 FCUs.
For DCPF01, it can connect up to 256 FCUs.
BMS is a control system installed in buildings that controls and monitors the building’s mechanical and electrical equipment and normally use on the large buildings. However, BMS is relatively expensive and only cost-effective when use in large buildings. Besides that, it is known as complicated in set up and programming and require specialized maintenance. Reiri solution is known as complete Daikin smart solution and acts as main smart controller to provide Daikin AC control, smart devices integration, total energy management and IAQ monitoring on small and medium scaled building without spending too much money and affecting the efficiency. Therefore, Reiri is not required to connect with BMS because Reiri itself can performs many functions and provide total building management on small and medium scaled buildings.
Reiri for Office: 80 accounts (user & admin)
Reiri for Office Touch: 80 accounts (user & admin)
Reiri for Office Plus: 200 accounts (user & admin)
Reiri for Office Multi-Site: 200 accounts (user & admin)
Reiri for Home: 20 accounts (user & admin)
Reiri for Home Lite: 10 accounts (user & admin)
X1A: 16V DC (+10%, -5%).
X6A: 21.8V AC or 24V DC (+- 5%).
The protocol used is Modbus RTU.
64 FCUs and 10 CUs per one DCPA01.
Up to 10 IR blasters can be connected and the type is Broadlink RM4 Pro.
Reiri supports Schneider and Kron. For the specific models that Reiri can connect, please refer to Reiri product datasheet here.
Up to 10 smart meters can be connected.
Aircon points and Z-wave points are transferable to Google Home.
For Air Conditioners, you can control: on/off, set temperature, set mode, set fan speed.
For switches, you can control: on/off.
For dimmers, you can control: on/off, set brightness level.
Yes, voice control is available for Reiri for Home! It supports Google and Alexa voice commands.
